Crisis Support
Crisis Support
Crisis support provides immediate, short-term information and referral to appropriate agencies or services to assist individuals and families facing crisis situations with support to the community before, during, and after:
- Disaster
- Crisis
- Evacuation situations
Casualty Assistance
CAR Definition
CAR Role
Casualty Assistance Representatives (CAR) and survivor benefit plan counselors provide assistance and counseling on benefits offered by a wide variety of programs from:
- Department of the Air Force
- Department of Veterans Affairs
- Social Security Administration
- Internal Revenue Service
- Department of Health and Human Services
- State and local agencies
When Casualty Occurs
Casualty Notification
When a casualty occurs, the USAF will promptly notify the Primary Next of Kin (PNOK) and other named beneficiaries as appropriate based on a member's casualty status, in a dignified, professional, and timely manner.
CAR Appointment Triggers
CAR Appointment Triggers
In cases where the military member is:
- Declared deceased
- Duty Status Whereabouts Unknown (DUSTWUN), OR
- Missing
…the USAF appoints a CAR to advise and assist the PNOK and beneficiaries.
Critical 12-Hour Window
12-Hour Notification
The CAR assists to meet very important timelines, such as delivering notifications within 12 hours of a casualty.
RED Importance
RED Importance
When an Airman's Record of Emergency Data (RED) is current and has up-to-date information, NOK and beneficiaries receive timely notifications.
Annual Verification
The RED and SOES are critically important for each Airman to understand, review, verify, and certify that they are up-to-date:
- At least once a year, OR
- When a beneficiary's information changes
Emergency Data (DD Form 93)
DD Form 93 / vRED
Record of emergency data (RED) is maintained initially on the DD Form 93 and ultimately input into the virtual record of emergency data (vRED) via vMPF.
What vRED Enables
vRED Function
The vRED enables Airmen to list those they wish to be notified should they become:
- Ill
- Injured
- Wounded
- Missing
- Deceased
Beneficiary Designations
vRED Beneficiaries
Additionally, Airmen determine beneficiaries of:
- Death Gratuity
- Arrears of Pay
…and designate the Person Authorized to Direct Disposition (PADD) of their remains.
Update Triggers
vRED Update Triggers
Service members are responsible for entering information, reviewing/submitting annually, or updating their vRED when there are life-changing events such as:
- Marriage
- Divorce
- Births
- Before deployments
- TDYs more than 30 days
- PCS
PADD Note
PADD Doesn't Need to Be Related
There is no requirement for the PADD to be related to the deceased, however, the person you select to be the PADD should be aware of your wishes and understand they will be required to make decisions about what to do with your remains after death (embalming, funeral services, cremation, burial).
Servicemembers' Group Life Insurance Online Enrollment System (SOES)
SOES Definition
SOES is an enterprise solution developed by:
- Department of Defense (DoD)
- Veteran Benefits Administration
What SOES Centralizes
SOES Centralizes
SOES is a self-service based data system that centralizes:
- Servicemembers' Group Life Insurance (SGLI)
- Family Servicemembers' Group Life Insurance (FSGLI)
…information into one authoritative system.
Coverage Maximums
- SGLI provides up to $500,000 in life insurance coverage
- FSGLI provides up to $100,000 for the spouse
- FSGLI provides up to $10,000 for dependent children
24/7 Access
24/7/365 Access
SOES enables Airmen to make automated SGLI and FSGLI coverage/beneficiary elections 24/7/365.
Emergency Assistance
EFAC When Directed
When directed by the installation commander, emergency assistance will be provided through the Emergency Family Assistance Center.
What EFAC Provides
EFAC Function
Emergency assistance provides continuous, authoritative, family assistance and services for:
- Servicemembers
- Families
- Service providers
- Leadership
- Other stakeholders
…which address the practical and emotional needs of families arising from the incident.
Legal Services
Legal Services Provider
Legal services are NOT performed by or within M&FRCs. This is performed by the Office of the Staff Judge Advocate on the installation.
What Legal Provides
Legal Office Function
Legal offices provide legal assistance in connection with personal civil legal matters to support and sustain command effectiveness and readiness.
Availability Conditional
Legal Availability Limits
The ability to offer legal assistance is contingent upon:
- The availability of legal staff resources
- Regulations as may be prescribed by the Secretary of the Air Force